Here is a link to the news broadcast about customer service under a microscope in Florida.
I found this to be profound...
It involved Publix, Walmart, Target, Lowes and Hone Depot. The undercover news guy went into these retailers and walked around until a store associate made contact offering help. Not a good story for these retailers...but a lesson to us all in the area of customer service.
http://www.clickorlando.com/news/customer-service-under-the-microscope/-/1637132/20133828/-/nbh2sn/-/index.html
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