Our Job - Revisited

The OSAT Renaissance Project Ep #6
November 15, 2014

Our Job

Good Morning and Welcome to The OSAT Renaissance Project - a Daily Boost of energy and excitement to help lead OSAT higher to the absolute benefit to our customer!

If you joined us for the walkthrough at 475 on Thursday or have followed me on yammer/yodel you have heard or read a little bit of this before but I thought I’d re-visit it today because I really believe this is how we can achieve the renaissance - the cultural shift - we are looking for.

As a store manager I was often asked...

What do you do?

I usually reply that I walk around and try to look like I know what I'm doing and hope that nobody notices that I have no clue and that I’m making stuff up as I go along!

But...

That's only partly true.

When asked again I reply that...

My job is to create an environment that allows for success.

Then, if asked for clarification I answer...

My job is to take an egg, incubate it, hatch it and help it grow into a fully formed, well-rounded being...be that the store...the associates...the team.

My job is to create a village...a community center...that just happens to sell groceries.

My job is to tweak the thermostat of the store keeping it at the perfect temperature to allow everyone to have an environment that allows them to do what they do...turning the temp up or down as needed.

My job is to be careful not to de-motivate the great people we have - starting from the 1st day courtesy clerk to the 40th year produce guy - and give them the tools they need to be successful then get the heck out of their way and let them do what they do.

My job is to trust.

My job is to build and strengthen the bond between the store and the community.

My job is to create a culture of energy, excitement, achievement and service.  Service to both our external and internal customers - and of course…each other!

My job

is to

Create an Environment that Allows for Success

(and then walk around and try to look like I know what I'm doing!)


Let’s take a look at some of the comments from yesterday

483 - Robyn the cashier was very personable and friendly - Highly Satisfied

427 - Amber was spectacular.  Hats off to her - Highly Satisfied

436 - Lynda my cashier was really sweet and Vance my bagger was very friendly and efficient - Highly Satisfied
And Lynda was mentioned in a couple of highly satisfied comments received yesterday!

320 - Stacy was very patient and kind - Highly Satisfied

461 - I had a fabulous experience at your store.  I couldn’t find the organic juice and was standing there looking confused and the security guy walked up to me.  Now I thought he thought I was stealing or something but lo and behold he is the nicest person I have EVER met.  He went into the back room and got what I needed - HIGHLY Satisfied

461 - I love, love Justin and Shanita.  Justin always greets me and asks about my family.  What can I say about Shanita, she is by far one of the people I look forward to getting my day started - Highly satisfied

436 - Haley, while shy, was very friendly and professional - Highly Satisfied
Haley was mentioned in a couple of comments yesterday

These are our Yays of the Day!

So let’s lead OSAT today and change the world!

While it’s a little cold outside it is still a beautiful day - go enjoy it and enjoy your business!
Thank you and I’ll talk with you tomorrow!