Huddle Talk - Let's Hear About Greatness!

Everyday when we get to our stores we hear stories. 

Stories about many different things like the time the guy came in at 3:00 am wearing a dress and carrying a ferret.  Stories about how the night stock crew reached their targets.  Stories about how we do not have enough hours. 

Stories, stories, stories, stories, stories. 

Now,  if you were to make a list each day of the stories you hear and then divide the stories into two lists – one a list of positive stories and one a list of the negative stories, which list do you believe would be longer? 

Yup…the negative list.

Why is that?  Well, misery loves company.  People love to dish dirt.  It’s fun to talk about others.  However, what do these stories do to your store, your people, you? 

You know the answer.

What if we focused only on the positive?  What if the only stories we hear are about the great things that occur in our stores each day?  What if we share these stories with other stores?  Can you imagine the impact this would have?  Talk about engagement! 

We could transform our stores into palaces of positivity! 

This positivity will breed more positivity and more and more and more.

Easier said than done of course but it is an easy process to begin…just start it yourself. 

When you talk with folks, keep your conversation positive.  If you have to speak about “opportunities” your store has, frame these conversations in the positive.  “We have a chance to build business, teams and relationships and all we have to do is engage our guests and each other more often!  Help me come up with some ideas on how we can accomplish this and inspire others.”  It’s that simple.

Create an avenue in your store to celebrate the greatness. 

We have communication boards in every department.  Perhaps add a section on these boards called, “Greatness!”   Then you get to communicate as often as you would like the great things that happen in your store – in each department of your store.

We can’t let the minutia of the job keep us from celebrating the good things that happen everyday.  You cannot put a dollar amount on promoting the goodness.  Try it and you will see the energy in your store go up, the productivity go up and your store will become an even friendlier place than it is already.