To attract and hold the attention of; engross: a hobby that engaged her for hours at a time.
To win over or attract: His smile engages everyone he meets.
To draw into; involve: engage a shy person in conversation.
We have all heard about engagement. We must engage our customers – our guests (my preference) – while they shop with us. We also have a responsibility to engage our co-workers, our associates. All engagement really is is the act of establishing a positive relationship with the individual.
That’s it – a very simple idea.
A fun idea too!
How often do we concentrate on establishing relationships with our co-workers, our associates? This should be a top priority each day for us. It really is what makes our lives and more specifically, our business go. Think about it…without relationships with others what do you have?
If we truly want engagement to happen in our stores then we must establish consistency in our behavior to engage everyone we meet in a positive manner. This will establish a positive relationship which will lead to deeper engagements, which will lead to deeper relationships which will lead to…you get the idea…
Everyone wants to work in a situation where they are needed. Establishing positive relationships works on this need. I need you, you need me…let’s engage!
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