The Rosebud Rd Kroger is a place where the genuine care of our guests is our highest mission.
We pledge to provide the finest personal service and facilities for our guests.
The Rosebud Road Kroger experience fulfills even the unexpressed wishes and needs of our guests.
The Four Keys
Our guests will say these 4 things about us:
Our People are Great
The Shopping Experience Makes Me Want to Return
I Get the Products I Want, Plus a Little
Our Prices are Good
The Three "A"s
Acknowledge
Assist
Appreciate
Kroger #443 Guidelines for Guest Service
Make Eye Contact and Smile!
Start each and every Guest contact with direct eye contact and a sincere smile
Greet and Welcome Each and Every Guest
Extend the appropriate greeting to every Guest with whom you come into contact
“Good morning/afternoon/evening
“Welcome!”/”Have a good day”
“May I help you?”
Seek Out Guest Contact
It is the responsibility of every associate to seek out Guests who need help or assistance
Listen to Guest’s needs
Answer questions
Offer assistance
Provide Immediate Service Recovery
It is the responsibility of all associates to attempt, to the best of their abilities, to immediately resolve a Guest service problem before it becomes a Guest service failure. Whoever receives a complaint will own it and resolve it to the guest’s satisfaction
Display Appropriate Body Language at All Times
It is the responsibility of every associate to display approachable body language at all times when wearing the Kroger uniform
Attentive appearance
Good Posture
Appropriate facial expression
Always yield to the guest when meeting in aisles
Preserve the Guest Experience
Always focus on the positive rather then the rules and regulations
Always find the answer to the Guest and/or find another associate who can help the Guest
Talking about personal or job-related problems in front of our Guests is unacceptable
Thank Each and Every Guest
Extend every Guest a sincere thank-you at the conclusion of every transaction
Extend every Guest a thank-you or similar expression of appreciation as he/she leaves your area
(Thank you to Disney, Ritz Carlton and of course Kroger for contributing to these guidelines - even if they didn't know it!)
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