Thursday, April 17, 2014
Wednesday, April 16, 2014
Commitment to My Co-Workers
I was cleaning up my desk the other day and I found this...(please note the great photography skills...impressive right?)
Tuesday, April 15, 2014
Relationships
Let’s build on my "Engage" blog post a bit and discuss relationships further. I do not think that people really understand the part relationships play in a career – be it successful or unsuccessful.
This point was first introduced to me a few years ago during a conversation with a HR guy. He stated that if a person doesn’t like you he or she will not promote you or hire you for a position you are seeking. (of course there was a lot more context around this statement and "like" may be replaced by respect)
I have to say I was a bit shocked by that statement but it made me think.
After thinking about it I was again shocked.
Shocked by what a simple idea it was and how it made sense. I put it into my perspective… if I were looking to replace my Administrative Assistant would I hire someone who I did not respect or enjoy being around? No way! I have to work very closely with this person. Of course I would hire someone I got along with and had the same business philosophy as I do.
This has led me on a further path of study in regards to relationships. I have come to the conclusion that building relationships builds success.
This is in everything that you do – business, home life, outside interest, everything. The relationships that you build will lead you to where you want to go. They will help you gain the knowledge you need to know. They will help you develop the contacts that you need which leads to more relationships.
They just allow you to get through life.
Positive relationships, honest relationships, trusting relationships lead to success. If you want a successful engagement program in your store, start by building your relationships with your people. If you want to improve your Overall Satisfaction scores, your ELMS scores, your Green half-hours, instead of looking at stats and best practices, look toward improving your relationships with the people you are counting on to help you achieve these numbers.
People will want to help if they are part of a positive relationship.
Again, this is a simple thing to do. We are in the people business. Establishing positive relationships is guaranteed to bring success to a people business.
This point was first introduced to me a few years ago during a conversation with a HR guy. He stated that if a person doesn’t like you he or she will not promote you or hire you for a position you are seeking. (of course there was a lot more context around this statement and "like" may be replaced by respect)
I have to say I was a bit shocked by that statement but it made me think.
After thinking about it I was again shocked.
Shocked by what a simple idea it was and how it made sense. I put it into my perspective… if I were looking to replace my Administrative Assistant would I hire someone who I did not respect or enjoy being around? No way! I have to work very closely with this person. Of course I would hire someone I got along with and had the same business philosophy as I do.
This has led me on a further path of study in regards to relationships. I have come to the conclusion that building relationships builds success.
This is in everything that you do – business, home life, outside interest, everything. The relationships that you build will lead you to where you want to go. They will help you gain the knowledge you need to know. They will help you develop the contacts that you need which leads to more relationships.
They just allow you to get through life.
Positive relationships, honest relationships, trusting relationships lead to success. If you want a successful engagement program in your store, start by building your relationships with your people. If you want to improve your Overall Satisfaction scores, your ELMS scores, your Green half-hours, instead of looking at stats and best practices, look toward improving your relationships with the people you are counting on to help you achieve these numbers.
People will want to help if they are part of a positive relationship.
Again, this is a simple thing to do. We are in the people business. Establishing positive relationships is guaranteed to bring success to a people business.
Saturday, April 12, 2014
Shout it Out!
Shout out great service from Kroger - or Dillon's in the case of this video!
(I know...two videos in a row but sometimes that's just the way it happens...the flow of the universe and all)
Monday, April 7, 2014
Sunday, April 6, 2014
Engage
To pledge or promise, especially to marry.
To attract and hold the attention of; engross: a hobby that engaged her for hours at a time.
To win over or attract: His smile engages everyone he meets.
To draw into; involve: engage a shy person in conversation.
We have all heard about engagement. We must engage our customers – our guests (my preference) – while they shop with us. We also have a responsibility to engage our co-workers, our associates. All engagement really is is the act of establishing a positive relationship with the individual.
That’s it – a very simple idea.
A fun idea too!
How often do we concentrate on establishing relationships with our co-workers, our associates? This should be a top priority each day for us. It really is what makes our lives and more specifically, our business go. Think about it…without relationships with others what do you have?
If we truly want engagement to happen in our stores then we must establish consistency in our behavior to engage everyone we meet in a positive manner. This will establish a positive relationship which will lead to deeper engagements, which will lead to deeper relationships which will lead to…you get the idea…
Everyone wants to work in a situation where they are needed. Establishing positive relationships works on this need. I need you, you need me…let’s engage!
To attract and hold the attention of; engross: a hobby that engaged her for hours at a time.
To win over or attract: His smile engages everyone he meets.
To draw into; involve: engage a shy person in conversation.
We have all heard about engagement. We must engage our customers – our guests (my preference) – while they shop with us. We also have a responsibility to engage our co-workers, our associates. All engagement really is is the act of establishing a positive relationship with the individual.
That’s it – a very simple idea.
A fun idea too!
How often do we concentrate on establishing relationships with our co-workers, our associates? This should be a top priority each day for us. It really is what makes our lives and more specifically, our business go. Think about it…without relationships with others what do you have?
If we truly want engagement to happen in our stores then we must establish consistency in our behavior to engage everyone we meet in a positive manner. This will establish a positive relationship which will lead to deeper engagements, which will lead to deeper relationships which will lead to…you get the idea…
Everyone wants to work in a situation where they are needed. Establishing positive relationships works on this need. I need you, you need me…let’s engage!
Tuesday, April 1, 2014
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